Privacy Policy
Introduction
Welcome to Londwell. We are dedicated to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using our services, you agree to the collection and use of information in accordance with this policy.
Data Controller Contact Information
Samantha Cohen
Email: samantha@londwell.com
Address: 17, Hanover Square, Mayfair, London, W1B 4BD
Types of Data Collected
We may collect the following personal data:
- Contact Information: Name, email address, phone number
- Identification Information: Passport, driver's license, national ID card
- Booking Information: Dates of stay, special requests, payment details
- Technical Data: IP address, browser type, access times, and referring website addresses
Purpose of Data Collection
We collect and use your data to:
- Verify your identity and process bookings
- Communicate with you regarding your booking and provide customer support
- Improve our services and website
- Comply with legal obligations and protect our rights
Legal Basis for Processing Data
We process your data based on:
- Your consent
- The performance of a contract with you
- Compliance with legal obligations
- Our legitimate interests in improving our services and ensuring security
Data Retention Period
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we will retain your data for a period of one year after your last interaction with us.
Data Security
We implement administrative, technical, and physical security measures to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and secure servers.
Data Sharing and Transfers
We do not share your personal data with third parties except as necessary to provide our services or comply with legal obligations. If we transfer your data outside the EU, we ensure it is protected by appropriate safeguards, such as the EU Standard Contractual Clauses.
Individual Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Delete your personal data (right to be forgotten)
- Restrict processing of your data
- Object to processing of your data
- Data portability
Automated Decision-Making and Profiling
We do not use automated decision-making or profiling in our data processing activities.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us improve our website and deliver a better service. For more information, please see our Cookie Policy.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at info@londwell.com.